Overview
The IT Support Specialist will provide first-line technical support to all staff across the organization. This role ensures the smooth operation of IT systems, timely resolution of incidents, and proactive maintenance of hardware, software, and network resources. The position also plays a key role in supporting data management initiatives and implementing automation and AI-driven solutions to improve business efficiency.
Key Responsibilities
Technical Support
- Deliver first-line support for hardware and software issues across the company.
- Respond promptly to incidents and service requests, ensuring issues are properly documented, escalated, and resolved according to company procedures.
- Collaborate with second-line and third-line teams for complex ticket escalations.
Hardware and Software Management
- Install, configure, troubleshoot, and maintain computers, laptops, printers, and related equipment.
- Maintain accurate asset records for users, devices, and licenses.
- Ensure all systems are regularly updated and functioning efficiently.
Systems Administration
- Manage and support Windows-based IT services, including email and file sharing through Microsoft 365 tools such as Outlook, OneDrive, Teams, and SharePoint.
- Assist with account setup, access management, and software installations.
- Support the Head of IT in planning and delivering IT strategy initiatives.
Security and Compliance
- Implement and enforce security standards and best practices across the business.
- Assist in monitoring system security, performing updates, and mitigating potential vulnerabilities.
Data Management and AI
- Collaborate with department managers to improve knowledge management processes within SharePoint.
- Reorganize directories, optimize folder structures, and ensure effective document management.
- Develop and maintain data management processes for efficient data storage and retrieval.
- Assist in data analysis to generate actionable business insights.
- Identify opportunities to apply AI and automation technologies to streamline processes, reduce costs, and enhance operational performance.
Qualifications
- Degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving and analytical skills with a methodical approach to work.
- Proficiency with Microsoft 365 applications, including Teams, OneDrive, and SharePoint.
- Knowledge of PowerPlatform tools
- Hands-on experience with Windows operating systems and device management.
- Understanding of AI principles and process automation tools.
- Excellent communication and interpersonal skills, with the ability to work both independently and collaboratively.
Desirable Skills
- Basic programming knowledge in Python, R, or SQL.
- Awareness of cybersecurity fundamentals and best practices.
Competencies
- Customer focus
- Commercial Awareness
- Communication
- Analysis & Research
- Quality of Work
- Flexibility
- Planning / Organisation
What we offer
- Competitive Salary
- Annual Bonus
- 22 days paid annual leave rising 25 days
- Pension Scheme
- Life assurance
- Private Health Care
- Flexible working
- Working as part of an international team
Closing Date
If you are interested in applying for this position please complete the attached monitoring form and send it with a covering letter and CV outlining your suitability for the role to recruitment@ocoglobal.com by 19 November 2025.
OCO Global is an Equal Opportunities Employer
